Shipping Policy – RADIANT HORIZONS SDN BHD

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Shipping Policy:

“Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to FUSION FLOW SDN. BHD.
“Goods” refers to the items offered for sale on the Service.
“Orders” means a request by You to purchase Goods from Us.
“Service” refers to FUSION FLOW SDN. BHD., accessible from https://radianthorizons.online/
“You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

1. Shipping Coverage

We currently only offer shipping services within Malaysia. At this time, we do not offer international shipping.

Whether you’re in Peninsular Malaysia or East Malaysia (Sabah & Sarawak), our delivery network ensures your order gets to you reliably.

2. Shipping Fees

We are pleased to offer FREE SHIPPING on all orders, with no minimum purchase required. There are no hidden fees—what you see at checkout is exactly what you pay.

3. Estimated Delivery Time

All orders are processed and dispatched within 1–3 business days after confirmation.
The estimated delivery time is within 7 business days from the date of order confirmation, depending on your location.

Please note that:

Delivery times may vary during peak seasons, public holidays, or unforeseen delays by courier services.
Remote or outskirt locations may require additional delivery time.

4. Order Processing & Tracking

Once your order is processed and dispatched, you will receive a Shipping Confirmation Email containing your tracking number and a link to track your shipment in real-time.

Please allow up to 24 hours for the tracking number to become active after receiving the email.

5. Delivery Methods

We use reputable third-party courier partners to deliver your items safely and on time. Deliveries are made to the address provided during checkout, so please ensure all contact and delivery details are accurate.

If delivery fails due to incorrect address or failed contact attempts, re-delivery charges may apply.

6. Delivery Issues & Support

If your order has not arrived after 7 business days or if you notice any issues with your delivery (e.g., damaged packaging, missing items), please contact us immediately:

FUSION FLOW SDN. BHD.
Email: support@radianthorizons.online
Website: https://radianthorizons.online/

We will investigate and assist with resolving any delivery issues promptly.

7. Change of Shipping Address

If you need to change your shipping address, please contact us within 12 hours of placing your order. Changes cannot be guaranteed once the order has been processed or dispatched.

8. Failed Delivery Attempts

Our delivery partners may attempt to deliver your order multiple times. If they are unable to complete the delivery after several attempts, the package may be returned to us.

In such cases, we will contact you to arrange for re-delivery.